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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Sherry King

February 16, 2026

5  out of  5
rating by Sherry King
"State Farm Jeff Smith office on 11th street in Portsmouth Ohio is simply the best. Claims department also with renters insurance is amazing. All staff was very helpful and quick to resolve my claim when I was in a panic and needed help. I wouldn't have another insurance agency for my needs. Where its Auto, renters , homeowners or life insurance they are super worth buying from. Great premium rates and when something goes wrong they're on it immediately. Thank you State Farm , I appreciate you all."
We responded:
"Thank you for the wonderful 5-star review! We are so happy you had a wonderful experience with us here at State Farm Agent Jeff Smith’s Team. If you ever need anything down the road, do not hesitate to reach out—we would love to help!"
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Justin Blackburn

December 29, 2025

5  out of  5
rating by Justin Blackburn
"GEICO wanted 125.00 a month for the same coverage. I'm only paying 68.00 Thanks Jeff Smith from State Farm!"
We responded:
"Justin, thank you for the great review! We appreciate you and wish you the best!

Jeff"
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Brian Paccanaro (RescueDiver1874)

March 17, 2025

4  out of  5
rating by Brian Paccanaro (RescueDiver1874)
"Staff is very helpful"
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Lena Harvey

February 26, 2025

5  out of  5
rating by Lena Harvey
"Anita was beyond welcoming and helpful when I was in need of adorable car insurance! I could not have asked for a better experience!

The women at the front desk were kind and understanding as well."
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Ric Coyote

November 29, 2024

5  out of  5
rating by Ric Coyote
"The person I spoke to was Corey Reed. He was very knowledgeable and helpful with all my questions."
We responded:
"Thank you for your kind feedback, Ric! We're so glad to hear that Corey was able to assist you with all your questions. We’ll be sure to pass along your compliment to him. If you need any further assistance, don’t hesitate to reach out—we’re here to help! -Jeff

Best,

"
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Samantha Kile

November 15, 2024

5  out of  5
rating by Samantha Kile
"Great customer service and all the questions I had were answered thoroughly. Best price for full coverage I was able to find and I am very happy with the price."
We responded:
"Thank you for your kind feedback, Samantha! We’re so glad to hear that you had a positive experience and that all your questions were answered thoroughly. It’s wonderful to know you found coverage that works for you and are happy with your decision. We truly appreciate your business and are here if you need anything else! -Jeff"
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tara Mitchell

October 30, 2024

5  out of  5
rating by tara Mitchell
"Quick quotes. Everyone was helpful and kind! Switched my home and autos over to them and saved thousands for the year."
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Angela Brown

September 26, 2024

5  out of  5
rating by Angela Brown
"Cory was amazing helping me and my mother look at our policies and search for saving opportunities. Much appreciated!!!"
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Randy ODell

September 10, 2024

3  out of  5
rating by Randy ODell
"Nice office and clean but rates are very high and they seem to always find a reason to raise your rates each billing cycle."
We responded:
"Randy, thank you for your feedback. We're glad to hear you appreciated the office environment, but we're sorry to learn about your concerns. Please call our office at 740-354-7747 and a member of our team would be happy to speak with you. -Jeff

"
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Jessica Perkins

August 8, 2024

5  out of  5
rating by Jessica Perkins
"They was very polite respectful they got everything done on time and I love my new car insurance thank you State farm I absolutely love it"
We responded:
"Jessica, thank you for sharing your positive experience! We’re thrilled to hear that our team was polite, respectful, and efficient in getting everything done on time. It’s great to know that you love your new car insurance with Jeff Smith State Farm Agent. Thank you for being our Good Neighbor! -Jeff

"
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Super Tech

August 2, 2024

5  out of  5
rating by Super Tech
"Corey was extremely helpful and courteous."
We responded:
"Thank you for your wonderful review! We’re thrilled to hear that Corey was extremely helpful and courteous during your experience with us. We take pride in our team’s dedication to providing excellent service, and we appreciate you choosing Jeff Smith State Farm Agent for your insurance needs! -Jeff

"
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Thomas

July 3, 2024

5  out of  5
rating by Thomas
"Anita is the nicest person at state farm she helps out with people"
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Larry White

July 3, 2024

5  out of  5
rating by Larry White
"Great experience with my Jeff Smith Farm. I SAVED OVER $300.00 every six months on my car insurance, plus got Renters insurance. THANK YOU ANITA!!! You deserve a raise. Lol 😄"
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Jess Nance

April 15, 2024

5  out of  5
rating by Jess Nance
"Corey Reed was awesome. Had my quote and cheaper insurance by the hundreds within 30 minutes and even added renters insurance. He saved me 300 plus a month on my car insurance."
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Chad Lee

February 28, 2024

5  out of  5
rating by Chad Lee
"Cory was Very helpful and professional!! Definitely recommend !!!"
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Brianna Ervin

February 20, 2024

5  out of  5
rating by Brianna Ervin
"Great insurance and great prices! Always super nice to deal with!"
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Thomas Martin

January 12, 2024

5  out of  5
rating by Thomas Martin
"Great service. Very detailed about what your paying for !"
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David

January 12, 2024

5  out of  5
rating by David
"Good agency to work with. Been with this agency for 30 years"
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Hannah S

September 13, 2023

1  out of  5
rating by Hannah S
"The absolute, without a doubt, worst experience of my life. I lost everything due to state farms negligence to my claim. My claim reps were absolutely horrible!!! I was made fun of,belittled, and taken advantage of, lied to,and blamed for my loss. I was put back in my torn out home with no water because I wasn't able to find a contractor in "their time". I still have not been paid for my personal belongings. They expected me to mitigate on my own , by myself, with no money, remove everything from my house and wash everything. They said that because of this , I would not be paid for anything. My whole life's worth of clothes, gone. My children's clothes, gone, anything that was touching the floor, gone. I begged and begged for help for months only to be told no. It makes me sick to even think about it. GET INSURANCE WITH SOMEONE ELSE. State farm will not help you."
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John Kennedy

April 19, 2023

5  out of  5
rating by John Kennedy
"Friendly and courteous staff , made my transition painless and simple, and saved me $$$"
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James Jensen

February 22, 2023

1  out of  5
rating by James Jensen
"They will raise rates every renewal, much more than the previous inflation rate. You will get other bills for what? They don’t know. Good luck, you’ll need it."
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Josh adkins

September 5, 2022

5  out of  5
rating by Josh adkins
"Friendly & helpful"
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Robert McDonald

August 16, 2022

5  out of  5
rating by Robert McDonald
"Beverly Brown and Anita Dingus have always helped me find the best options for my family. They take time to learn who you are and get to know you on a personal level. They have always been professional, patient, and understanding. They go above and beyond and I couldn't see myself working with anyone else for my insurance needs."
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Rocky Latimer

July 8, 2022

5  out of  5
rating by Rocky Latimer
"Nice and very professional."
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Sandy Ball

May 5, 2022

5  out of  5
rating by Sandy Ball
"Anita Dingus was so compassionate and explained everything in detail to me in a way I could understand. She was great to me and my family. Thank you again Anita."